{"id":13564,"date":"2022-08-31T04:19:55","date_gmt":"2022-08-31T04:19:55","guid":{"rendered":"https:\/\/hedon.com.vn\/policy\/"},"modified":"2022-08-31T04:19:55","modified_gmt":"2022-08-31T04:19:55","slug":"policy","status":"publish","type":"page","link":"https:\/\/hedon.com.vn\/en\/policy\/","title":{"rendered":"Privacy Policy (Ch\u00ednh s\u00e1ch \u0111\u1ed5i \/ tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n)"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-327350217\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-curve-opacity\">\n\t\t<svg viewBox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n\t\t<path class=\"ux-shape-fill\" opacity=\"0.15\" d=\"M0 14C0 14 88.64 17.48 300 50C560 90 814 77 1003 40L1015 68L1018 104H0V14Z\"\/>\n\t\t<path class=\"ux-shape-fill\" opacity=\"0.3\" d=\"M0 45C0 45 271 90.13 500 77C657 68 830 30 1015 14V100H0V45Z\"\/>\n\t\t<path class=\"ux-shape-fill\" d=\"M0 58C0 58 188.29 90 508 90C798 90 1002 55 1002 55V100H0V58Z\"\/>\n<\/svg>\n\t<\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-125656605\" class=\"text-box banner-layer x50 md-x50 lg-x50 y20 md-y20 lg-y20 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h2>Ch\u00ednh s\u00e1ch<\/h2>\n<div class=\"is-divider divider clearfix\" ><\/div>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-125656605 {\n  width: 60%;\n}\n#text-box-125656605 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-327350217 {\n  padding-top: 200px;\n}\n#banner-327350217 .ux-shape-divider--bottom svg {\n  height: 100px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1947654995\">\n\n\t<div id=\"col-574977553\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>1. Gi\u1edbi thi\u1ec7u v\u1ec1 Hedon WineHub<\/h2>\n<p>Ch\u00fang t\u00f4i xin tr\u00e2n tr\u1ecdng ch\u00e0o \u0111\u00f3n qu\u00fd kh\u00e1ch \u0111\u1ebfn v\u1edbi trang web c\u1ee7a C\u00d4NG TY C\u1ed4 PH\u1ea6N XNK TH\u01af\u01a0NG M\u1ea0I &amp; D\u1ecaCH V\u1ee4 THI\u00caN LINH V\u00c0 C\u1ed8NG S\u1ef0, c\u00f3 \u0111\u1ecba ch\u1ec9 t\u1ea1i 35 Xu\u00e2n Th\u1ee7y, Th\u1ee7 \u0110\u1ee9c, TP. H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam. H\u1ed3 s\u01a1 \u0111\u0103ng k\u00fd kinh doanh \u0111\u00e3 \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn B\u1ed9 C\u00f4ng Th\u01b0\u01a1ng.<\/p>\n<p>Vi\u1ec7c qu\u00fd kh\u00e1ch truy c\u1eadp v\u00e0o website \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c ch\u1ea5p nh\u1eadn c\u00e1c \u0111i\u1ec1u kho\u1ea3n d\u01b0\u1edbi \u0111\u00e2y. Ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n \u0111i\u1ec1u ch\u1ec9nh, s\u1eeda \u0111\u1ed5i, b\u1ed5 sung ho\u1eb7c x\u00f3a b\u1ecf b\u1ea5t k\u1ef3 ph\u1ea7n n\u00e0o trong c\u00e1c \u0111i\u1ec1u kho\u1ea3n mua b\u00e1n h\u00e0ng h\u00f3a m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng b\u00e1o tr\u01b0\u1edbc. Nh\u1eefng thay \u0111\u1ed5i s\u1ebd c\u00f3 hi\u1ec7u l\u1ef1c ngay khi \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 tr\u00ean trang web.<\/p>\n<p>Vi\u1ec7c ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng trang web sau khi c\u00f3 thay \u0111\u1ed5i \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c qu\u00fd kh\u00e1ch \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u ch\u1ec9nh \u0111\u00f3.<\/p>\n<p>Qu\u00fd kh\u00e1ch vui l\u00f2ng theo d\u00f5i th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t t\u1eeb ch\u00fang t\u00f4i.<\/p>\n<h2>2. H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng website Hedon.com.vn<\/h2>\n<ul>\n<li>Khi truy c\u1eadp v\u00e0o website c\u1ee7a ch\u00fang t\u00f4i, qu\u00fd kh\u00e1ch ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u00e3 \u0111\u1ee7 18 tu\u1ed5i v\u00e0 c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c ph\u00e1p l\u00fd \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch mua b\u00e1n h\u00e0ng h\u00f3a theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/li>\n<li>T\u1ea5t c\u1ea3 n\u1ed9i dung v\u00e0 \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p c\u1ee7a qu\u00fd kh\u00e1ch tr\u00ean trang web \u0111\u1ec1u thu\u1ed9c quy\u1ec1n s\u1edf h\u1eefu c\u1ee7a ch\u00fang t\u00f4i. Trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t hi\u1ec7n th\u00f4ng tin gi\u1ea3 m\u1ea1o, ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n kh\u00f3a t\u00e0i kho\u1ea3n c\u1ee7a qu\u00fd kh\u00e1ch ho\u1eb7c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/li>\n<li>Ch\u00fang t\u00f4i cam k\u1ebft cung c\u1ea5p th\u00f4ng tin gi\u00e1 c\u1ea3 ch\u00ednh x\u00e1c nh\u1ea5t cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Tuy nhi\u00ean, c\u00f3 th\u1ec3 x\u1ea3y ra sai s\u00f3t nh\u01b0 th\u00f4ng tin gi\u00e1 s\u1ea3n ph\u1ea9m kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c ch\u01b0a c\u1eadp nh\u1eadt k\u1ecbp th\u1eddi. Ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i ho\u1eb7c h\u1ee7y b\u1ecf b\u1ea5t k\u1ef3 \u0111\u01a1n h\u00e0ng n\u00e0o, d\u00f9 \u0111\u00e3 x\u00e1c nh\u1eadn hay ch\u01b0a thanh to\u00e1n. Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng b\u1ecb t\u1eeb ch\u1ed1i ho\u1eb7c h\u1ee7y.<\/li>\n<li>T\u1ea5t c\u1ea3 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7, n\u1ed9i dung th\u00f4ng tin, thi\u1ebft k\u1ebf, v\u0103n b\u1ea3n, \u0111\u1ed3 h\u1ecda, ph\u1ea7n m\u1ec1m, h\u00ecnh \u1ea3nh, video, \u00e2m thanh v\u00e0 m\u00e3 ngu\u1ed3n \u0111\u1ec1u thu\u1ed9c v\u1ec1 ch\u00fang t\u00f4i. N\u1ed9i dung tr\u00ean trang web \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 b\u1edfi lu\u1eadt b\u1ea3n quy\u1ec1n Vi\u1ec7t Nam v\u00e0 c\u00e1c c\u00f4ng \u01b0\u1edbc qu\u1ed1c t\u1ebf. B\u1ea3n quy\u1ec1n \u0111\u01b0\u1ee3c b\u1ea3o l\u01b0u.<\/li>\n<li>C\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 n\u1ed9i dung c\u1ee7a trang web n\u00e0y ch\u1ecbu s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam, v\u00e0 m\u1ecdi tranh ch\u1ea5p ph\u00e1t sinh s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft t\u1ea1i T\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n t\u1ea1i Vi\u1ec7t Nam.<\/li>\n<li>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c khi th\u1ef1c hi\u1ec7n giao d\u1ecbch t\u1ea1i Hedon.com.vn. Trong tr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c, ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i giao d\u1ecbch. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t giao d\u1ecbch n\u1ebfu th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p sau:\n<ul>\n<li>Th\u00f4ng b\u00e1o cho Hedon.com.vn qua hotline 093 346 3535 (HCM) ho\u1eb7c 097 650 7575 (HN).<\/li>\n<li>Tr\u1ea3 l\u1ea1i h\u00e0ng h\u00f3a tr\u01b0\u1edbc khi k\u00fd nh\u1eadn. Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra k\u1ef9 \u0111\u01a1n h\u00e0ng c\u00f9ng ng\u01b0\u1eddi giao h\u00e0ng tr\u01b0\u1edbc khi k\u00fd nh\u1eadn. C\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u00e3 x\u00e1c nh\u1eadn nh\u1eadn s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>3. Quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o m\u1eadt website<\/h2>\n<p><strong>M\u1ee5c \u0111\u00edch thu th\u1eadp th\u00f4ng tin c\u00e1 nh\u00e2n<\/strong><\/p>\n<p>Ch\u00fang t\u00f4i thu th\u1eadp th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1eb1m cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 g\u1eedi th\u00f4ng tin khuy\u1ebfn m\u00e3i (n\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd).<\/p>\n<p><strong>Ph\u1ea1m vi s\u1eed d\u1ee5ng th\u00f4ng tin<\/strong><\/p>\n<p>Th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3:<\/p>\n<ul>\n<li>X\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 giao h\u00e0ng.<\/li>\n<li>Li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 \u0111\u01a1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5.<\/li>\n<li>N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>Th\u1eddi gian l\u01b0u tr\u1eef th\u00f4ng tin<\/strong><\/p>\n<p>Th\u00f4ng tin c\u00e1 nh\u00e2n s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef trong su\u1ed1t th\u1eddi gian kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c cho \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u x\u00f3a b\u1ecf.<\/p>\n<p><strong>Nh\u1eefng ng\u01b0\u1eddi ho\u1eb7c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn v\u1edbi th\u00f4ng tin \u0111\u00f3<\/strong><\/p>\n<p>Th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c chia s\u1ebb v\u1edbi c\u00e1c b\u00ean li\u00ean quan c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch, bao g\u1ed3m:<\/p>\n<ul>\n<li>\u0110\u1ed1i t\u00e1c v\u1eadn chuy\u1ec3n \u0111\u1ec3 giao h\u00e0ng.<\/li>\n<li>C\u00e1c b\u00ean cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>\u0110\u1ecba ch\u1ec9 c\u1ee7a \u0111\u01a1n v\u1ecb thu th\u1eadp v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin<\/strong><\/p>\n<p>C\u00f4ng ty CP XNK TM &amp; DV Thi\u00ean Linh v\u00e0 C\u1ed9ng s\u1ef1, \u0111\u1ecba ch\u1ec9: 35 Xu\u00e2n Thu\u1ef7, Th\u1ea3o \u0110i\u1ec1n, Th\u1ee7 \u0110\u1ee9c, Tp H\u1ed3 Ch\u00ed Minh.<\/p>\n<p><strong>Ph\u01b0\u01a1ng th\u1ee9c v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng ti\u1ebfp c\u1eadn v\u00e0 ch\u1ec9nh s\u1eeda d\u1eef li\u1ec7u<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 ch\u1ec9nh s\u1eeda th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp qua email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<p><strong>C\u01a1 ch\u1ebf ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng li\u00ean quan<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i v\u1ec1 vi\u1ec7c x\u1eed l\u00fd th\u00f4ng tin c\u00e1 nh\u00e2n b\u1eb1ng c\u00e1ch g\u1eedi th\u00f4ng tin chi ti\u1ebft v\u1ec1 khi\u1ebfu n\u1ea1i \u0111\u1ebfn b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i. Ch\u00fang t\u00f4i cam k\u1ebft s\u1ebd ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\n<p><em><strong>M\u1ecdi th\u00f4ng tin giao d\u1ecbch s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt, tr\u1eeb khi c\u01a1 quan ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u.<\/strong><\/em><\/p>\n<h2>4. Quy tr\u00ecnh v\u00e0 ch\u00ednh s\u00e1ch giao nh\u1eadn h\u00e0ng<\/h2>\n<h3>4.1. Quy tr\u00ecnh \u0111\u1eb7t v\u00e0 nh\u1eadn h\u00e0ng<\/h3>\n<ul>\n<li>T\u00ecm hi\u1ec3u th\u00f4ng tin s\u1ea3n ph\u1ea9m.<\/li>\n<li>X\u00e1c th\u1ef1c \u0111\u01a1n h\u00e0ng (qua \u0111i\u1ec7n tho\u1ea1i, tin nh\u1eafn, email), thanh to\u00e1n qua m\u00e3 QR sau khi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/li>\n<li>Ch\u00fang t\u00f4i x\u00e1c nh\u1eadn th\u00f4ng tin v\u00e0 th\u00f4ng b\u00e1o l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li>Ch\u00fang t\u00f4i giao h\u00e0ng.<\/li>\n<li>Qu\u00fd kh\u00e1ch ki\u1ec3m tra h\u00e0ng v\u00e0 nh\u1eadn h\u00e0ng.<\/li>\n<\/ul>\n<h3>4.2. Ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n<\/h3>\n<p>Hi\u1ec7n t\u1ea1i, theo quy \u0111\u1ecbnh c\u1ee7a B\u1ed9 C\u00f4ng Th\u01b0\u01a1ng, Hedon WineHub ch\u1ec9 nh\u1eadn duy nh\u1ea5t m\u1ed9t h\u00ecnh th\u1ee9c thanh to\u00e1n khi \u0111\u1eb7t h\u00e0ng tr\u00ean website, \u0111\u00f3 l\u00e0 chuy\u1ec3n kho\u1ea3n th\u00f4ng qua m\u00e3 QR \u0111\u01b0\u1ee3c t\u1ea1o trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t h\u00e0ng.<\/p>\n<p>Th\u00f4ng tin t\u00e0i kho\u1ea3n nh\u1eadn chuy\u1ec3n kho\u1ea3n:<\/p>\n<ul>\n<li>T\u00ean t\u00e0i kho\u1ea3n: C\u00d4NG TY C\u1ed4 PH\u1ea6N XNK TH\u01af\u01a0NG M\u1ea0I &amp; D\u1ecaCH V\u1ee4 THI\u00caN LINH V\u00c0 C\u00c1C C\u1ed8NG S\u1ef0<\/li>\n<li>S\u1ed1 t\u00e0i kho\u1ea3n: 19037214912017<\/li>\n<li>T\u00ean ng\u00e2n h\u00e0ng: TechcomBank<\/li>\n<\/ul>\n<h3>4.3. Ch\u00ednh s\u00e1ch giao h\u00e0ng c\u1ee7a Hedon<\/h3>\n<p><strong>Ph\u01b0\u01a1ng th\u1ee9c giao h\u00e0ng ho\u1eb7c cung \u1ee9ng d\u1ecbch v\u1ee5<\/strong><\/p>\n<ul>\n<li>Giao h\u00e0ng t\u1eadn n\u01a1i: Ch\u00fang t\u00f4i cung c\u1ea5p d\u1ecbch v\u1ee5 giao h\u00e0ng t\u1eadn n\u01a1i cho kh\u00e1ch h\u00e0ng t\u1ea1i H\u00e0 N\u1ed9i, \u0110\u00e0 N\u1eb5ng v\u00e0 H\u1ed3 Ch\u00ed Minh.<\/li>\n<li>Giao h\u00e0ng qua d\u1ecbch v\u1ee5 chuy\u1ec3n ph\u00e1t: \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u1edf xa, ch\u00fang t\u00f4i s\u1ebd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 chuy\u1ec3n ph\u00e1t c\u1ee7a b\u00ean th\u1ee9 ba.<\/li>\n<\/ul>\n<p><strong>Th\u1eddi h\u1ea1n \u01b0\u1edbc t\u00ednh cho vi\u1ec7c giao h\u00e0ng ho\u1eb7c cung \u1ee9ng d\u1ecbch v\u1ee5<\/strong><\/p>\n<ul>\n<li>Giao h\u00e0ng t\u1eadn n\u01a1i: Th\u1eddi gian giao h\u00e0ng nhanh trong n\u1ed9i th\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong ng\u00e0y n\u1ebfu \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn tr\u01b0\u1edbc 12 gi\u1edd. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7t h\u00e0ng v\u00e0o d\u1ecbp L\u1ec5, kh\u00e1ch h\u00e0ng n\u00ean \u0111\u1eb7t h\u00e0ng tr\u01b0\u1edbc t\u1eeb 6-12 gi\u1edd.<\/li>\n<li>Giao h\u00e0ng qua d\u1ecbch v\u1ee5 chuy\u1ec3n ph\u00e1t: Th\u1eddi gian giao h\u00e0ng ph\u1ee5 thu\u1ed9c v\u00e0o \u0111\u1ecba \u0111i\u1ec3m v\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a b\u00ean th\u1ee9 ba. Ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o c\u1ee5 th\u1ec3 tr\u01b0\u1edbc khi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>Gi\u1edbi h\u1ea1n v\u1ec1 m\u1eb7t \u0111\u1ecba l\u00fd cho vi\u1ec7c giao h\u00e0ng ho\u1eb7c cung \u1ee9ng d\u1ecbch v\u1ee5<\/strong><\/p>\n<ul>\n<li>Giao h\u00e0ng t\u1eadn n\u01a1i ch\u1ec9 \u00e1p d\u1ee5ng cho n\u1ed9i th\u00e0nh c\u1ee7a H\u00e0 N\u1ed9i, \u0110\u00e0 N\u1eb5ng v\u00e0 H\u1ed3 Ch\u00ed Minh. \u0110\u1ed1i v\u1edbi c\u00e1c khu v\u1ef1c ngo\u1ea1i th\u00e0nh, ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o v\u00e0 th\u1ecfa thu\u1eadn c\u1ee5 th\u1ec3 v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>Ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m c\u1ee7a th\u01b0\u01a1ng nh\u00e2n, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 logistics<\/strong><\/p>\n<ul>\n<li>Hedon ch\u1ecbu tr\u00e1ch nhi\u1ec7m cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a trong qu\u00e1 tr\u00ecnh giao nh\u1eadn. <span style=\"font-size: 14.4px;\">T\u1ea5t c\u1ea3 h\u00e0ng h\u00f3a \u0111\u1ec1u \u0111\u01b0\u1ee3c ni\u00eam phong v\u00e0 \u0111\u00f3ng g\u00f3i c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi g\u1eedi.\u00a0<\/span>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra h\u00e0ng h\u00f3a tr\u01b0\u1edbc khi nh\u1eadn.<\/li>\n<li>Trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t hi\u1ec7n h\u00e0ng h\u00f3a c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb m\u1edf ho\u1eb7c kh\u00f4ng \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng, qu\u00fd kh\u00e1ch c\u1ea7n l\u1eadp bi\u00ean b\u1ea3n ngay v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n v\u00e0 th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi.<\/li>\n<\/ul>\n<h3>4.3. Ch\u1eadm tr\u1ec5 trong giao h\u00e0ng<\/h3>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh ch\u1eadm tr\u1ec5 trong vi\u1ec7c giao h\u00e0ng, ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o k\u1ecbp th\u1eddi cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u1ee7y h\u1ee3p \u0111\u1ed3ng n\u1ebfu mu\u1ed1n. Kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n<h2>5. Ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng, giao nh\u1eadn v\u00e0 ki\u1ec3m tra \u0111\u1ed9 tu\u1ed5i kh\u00e1ch h\u00e0ng<\/h2>\n<p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 tu\u00e2n th\u1ee7 \u0111\u00fang quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt li\u00ean quan \u0111\u1ebfn kinh doanh r\u01b0\u1ee3u, Hedon Winehub x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng, giao nh\u1eadn v\u00e0 x\u00e1c minh \u0111\u1ed9 tu\u1ed5i nh\u01b0 sau:<\/p>\n<h3>5.1. Ki\u1ec3m tra h\u00e0ng h\u00f3a khi giao nh\u1eadn<\/h3>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u nh\u00e2n vi\u00ean giao h\u00e0ng c\u1ee7a Hedon Winehub m\u1edf g\u00f3i \u0111\u1ec3 ki\u1ec3m tra s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi nh\u1eadn. Vi\u1ec7c ki\u1ec3m tra bao g\u1ed3m: lo\u1ea1i r\u01b0\u1ee3u, nh\u00e3n hi\u1ec7u, n\u1ed3ng \u0111\u1ed9 c\u1ed3n, tem nh\u00e3n h\u1ee3p l\u1ec7, h\u1ea1n s\u1eed d\u1ee5ng v\u00e0 t\u00ecnh tr\u1ea1ng v\u1eadt l\u00fd c\u1ee7a chai (v\u1ee1, m\u00f3p m\u00e9o, r\u00f2 r\u1ec9&#8230;). Trong tr\u01b0\u1eddng h\u1ee3p h\u00e0ng h\u00f3a kh\u00f4ng \u0111\u00fang v\u1edbi m\u00f4 t\u1ea3 trong \u0111\u01a1n h\u00e0ng ho\u1eb7c b\u1ecb h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng v\u00e0 li\u00ean h\u1ec7 v\u1edbi Hedon Winehub \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i ho\u1eb7c tr\u1ea3. Vi\u1ec7c ki\u1ec3m tra h\u00e0ng h\u00f3a c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ea1i th\u1eddi \u0111i\u1ec3m giao h\u00e0ng, tr\u01b0\u1edbc khi k\u00fd nh\u1eadn.<\/p>\n<h3>5.2. Tr\u00e1ch nhi\u1ec7m trong qu\u00e1 tr\u00ecnh giao nh\u1eadn<\/h3>\n<p>Hedon Winehub cam k\u1ebft \u0111\u00f3ng g\u00f3i s\u1ea3n ph\u1ea9m \u0111\u00fang quy c\u00e1ch, \u0111\u1ea3m b\u1ea3o tem nh\u00e3n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 b\u1ea3o qu\u1ea3n r\u01b0\u1ee3u vang trong \u0111i\u1ec1u ki\u1ec7n ph\u00f9 h\u1ee3p trong su\u1ed1t qu\u00e1 tr\u00ecnh l\u01b0u kho v\u00e0 v\u1eadn chuy\u1ec3n. \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u01b0\u1ee3c Hedon Winehub \u1ee7y quy\u1ec1n c\u00f3 tr\u00e1ch nhi\u1ec7m giao h\u00e0ng \u0111\u00fang th\u1eddi gian, \u0111\u1ea3m b\u1ea3o an to\u00e0n s\u1ea3n ph\u1ea9m v\u00e0 th\u1ef1c hi\u1ec7n vi\u1ec7c x\u00e1c minh \u0111\u1ed9 tu\u1ed5i ng\u01b0\u1eddi nh\u1eadn theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt. Kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ed1i h\u1ee3p ki\u1ec3m tra h\u00e0ng h\u00f3a tr\u01b0\u1edbc khi k\u00fd nh\u1eadn v\u00e0 cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c khi \u0111\u1eb7t h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ecba ch\u1ec9 giao h\u00e0ng v\u00e0 \u0111\u1ed9 tu\u1ed5i c\u1ee7a ng\u01b0\u1eddi nh\u1eadn.<\/p>\n<h3>5.3. Ch\u00ednh s\u00e1ch ki\u1ec3m tra \u0111\u1ed9 tu\u1ed5i kh\u00e1ch h\u00e0ng<\/h3>\n<p>Theo quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 105\/2017\/N\u0110-CP v\u1ec1 kinh doanh r\u01b0\u1ee3u, c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 n\u1ed3ng \u0111\u1ed9 c\u1ed3n t\u1eeb 5,5 \u0111\u1ed9 tr\u1edf l\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c b\u00e1n cho ng\u01b0\u1eddi d\u01b0\u1edbi 18 tu\u1ed5i. V\u00ec v\u1eady, Hedon Winehub c\u00f3 tr\u00e1ch nhi\u1ec7m t\u1eeb ch\u1ed1i cung c\u1ea5p s\u1ea3n ph\u1ea9m cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n v\u1ec1 \u0111\u1ed9 tu\u1ed5i. Khi mua h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1ea1i c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean c\u1ee7a Hedon Winehub c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng xu\u1ea5t tr\u00ecnh gi\u1ea5y t\u1edd t\u00f9y th\u00e2n (CMND\/CCCD ho\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng) \u0111\u1ec3 x\u00e1c minh \u0111\u1ed9 tu\u1ed5i n\u1ebfu c\u00f3 nghi ng\u1edd. V\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng giao t\u1eadn n\u01a1i, ng\u01b0\u1eddi nh\u1eadn h\u00e0ng b\u1eaft bu\u1ed9c ph\u1ea3i xu\u1ea5t tr\u00ecnh gi\u1ea5y t\u1edd ch\u1ee9ng minh \u0111\u00e3 \u0111\u1ee7 18 tu\u1ed5i. N\u1ebfu kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u n\u00e0y, nh\u00e2n vi\u00ean giao h\u00e0ng s\u1ebd t\u1eeb ch\u1ed1i b\u00e0n giao s\u1ea3n ph\u1ea9m, v\u00e0 \u0111\u01a1n h\u00e0ng s\u1ebd b\u1ecb h\u1ee7y.<\/p>\n<p>Hedon Winehub cam k\u1ebft tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 kinh doanh r\u01b0\u1ee3u v\u00e0 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ecdi th\u00f4ng tin x\u00e1c minh \u0111\u1ed9 tu\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u1ea3m b\u1ea3o tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt tuy\u1ec7t \u0111\u1ed1i theo ch\u00ednh s\u00e1ch quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a Hedon Winehub.<\/p>\n<h2>6. Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/h2>\n<p>Ch\u00fang t\u00f4i th\u1ef1c hi\u1ec7n \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng v\u00e0 ho\u00e0n ti\u1ec1n trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n<ul>\n<li>S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng (t\u00ean s\u1ea3n ph\u1ea9m, k\u00edch th\u01b0\u1edbc, m\u1eabu m\u00e3, m\u00e0u s\u1eafc).<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c \u0111\u00e3 qua s\u1eed d\u1ee5ng.<\/li>\n<li>S\u1ea3n ph\u1ea9m h\u01b0 h\u1ea1i do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c do l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t, qu\u00fd kh\u00e1ch c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i nh\u1eadn v\u00e0 y\u00eau c\u1ea7u b\u1ed9 ph\u1eadn giao h\u00e0ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i.<\/li>\n<\/ul>\n<p><strong>\u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng (ch\u1ec9 \u00e1p d\u1ee5ng v\u1edbi mua h\u00e0ng online):<\/strong><\/p>\n<ul>\n<li>Th\u1eddi gian: Trong v\u00f2ng 03 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng.<\/li>\n<li>S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n: H\u00e0ng h\u00f3a ph\u1ea3i c\u00f2n h\u1ed9p, kh\u00f4ng r\u00e1ch n\u00e1t, k\u00e8m theo qu\u00e0 t\u1eb7ng (n\u1ebfu c\u00f3), ch\u01b0a b\u00f3c tem v\u00e0 nh\u00e3n m\u00e1c, c\u00f9ng h\u00f3a \u0111\u01a1n.<\/li>\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u \u0111\u00e3 qua s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p><strong>Chi ph\u00ed chuy\u1ec3n \u0111\u1ed5i, ho\u00e0n tr\u1ea3:<\/strong><\/p>\n<ul>\n<li>N\u1ebfu l\u1ed7i do ch\u00fang t\u00f4i: Ch\u00fang t\u00f4i s\u1ebd ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n.<\/li>\n<li>N\u1ebfu \u0111\u1ed5i do nhu c\u1ea7u c\u00e1 nh\u00e2n: Qu\u00fd kh\u00e1ch s\u1ebd ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed tr\u1ea3 h\u00e0ng v\u00e0 giao s\u1ea3n ph\u1ea9m m\u1edbi.<\/li>\n<\/ul>\n<p><strong>\u0110i\u1ec1u ki\u1ec7n ho\u00e0n ti\u1ec1n<\/strong>: Ch\u00fang t\u00f4i s\u1ebd ho\u00e0n ti\u1ec1n trong 2 tr\u01b0\u1eddng h\u1ee3p:<\/p>\n<ul>\n<li>Ho\u00e0n ti\u1ec1n khi s\u1ea3n ph\u1ea9m l\u1ed7i do ch\u00fang t\u00f4i.<\/li>\n<li>Ho\u00e0n ti\u1ec1n khi kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n nh\u1eadn s\u1ea3n ph\u1ea9m do thay \u0111\u1ed5i nhu c\u1ea7u c\u00e1 nh\u00e2n. Chi ph\u00ed v\u1eadn chuy\u1ec3n s\u1ebd \u0111\u01b0\u1ee3c tr\u1eeb v\u00e0o ti\u1ec1n ho\u00e0n tr\u1ea3.<\/li>\n<\/ul>\n<p><em><strong>L\u01b0u \u00fd: Ch\u00fang t\u00f4i ch\u1ec9 ho\u00e0n ti\u1ec1n khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng tr\u1ea3 l\u1ea1i \u0111\u00e1p \u1ee9ng \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean.<\/strong><\/em><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":157,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-13564","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/pages\/13564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/users\/157"}],"replies":[{"embeddable":true,"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/comments?post=13564"}],"version-history":[{"count":0,"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/pages\/13564\/revisions"}],"wp:attachment":[{"href":"https:\/\/hedon.com.vn\/en\/wp-json\/wp\/v2\/media?parent=13564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}