1. Introduction to Hedon WineHub

We warmly welcome you to the website of THIEN LINH AND ASSOCIATES IMPORT-EXPORT TRADING & SERVICES JOINT STOCK COMPANY, located at 35 Xuan Thuy Street, Thu Duc, Ho Chi Minh City, Vietnam. Our business registration documents have been submitted to the Ministry of Industry and Trade.

By accessing this website, you agree to the terms and conditions below. We reserve the right to adjust, amend, supplement or remove any part of these terms of sale without prior notice. Any changes will take effect immediately once published on the website.

Your continued use of the website after such changes means that you agree to those adjustments.

Please check regularly to stay updated with the latest information from us.

2. Instructions for Using the Hedon.com.vn Website

• When accessing our website, you must ensure that you are at least 18 years old and have full legal capacity to conduct goods purchase and sale transactions in accordance with Vietnamese law.
• All content and comments contributed by you on the website belong to us. If false or fraudulent information is detected, we reserve the right to lock your account or apply necessary measures in accordance with the law.
• We are committed to providing consumers with the most accurate pricing information. However, errors may occur, such as incorrect product prices or information that has not been updated in time. We reserve the right to refuse or cancel any order, whether it has been confirmed or paid for. Please contact us for assistance if your order is refused or cancelled.
• All intellectual property rights, information content, designs, text, graphics, software, images, videos, audio and source code belong to us. The content on this website is protected by Vietnamese copyright law and international conventions. All rights are reserved.
• The terms and content of this website are governed by Vietnamese law, and any disputes arising shall be resolved by a competent court in Vietnam.
• Customers are responsible for providing complete and accurate information when conducting transactions on Hedon.com.vn. If the information is inaccurate, we reserve the right to refuse the transaction. Customers have the right to unilaterally terminate the transaction by taking the following actions:
  • Notify Hedon.com.vn via hotline 093 346 3535 (HCM) or 097 650 7575 (HN).
  • Return the goods before signing for receipt. Please carefully inspect your order together with the delivery person before signing. Orders that have been confirmed as received cannot be returned.

3. Website Privacy Policy

Purpose of Collecting Personal Information

We collect customers’ personal information to provide the best service, process orders, improve the customer experience and send promotional information if the customer agrees.

Scope of Information Use

Customers’ personal information will be used to:

• Confirm orders and deliver goods.
• Contact customers regarding orders and services.
• Improve service quality and customer care.

Information Retention Period

Personal information will be stored for the duration of the customer’s use of our services or until the customer requests its deletion.

Individuals or Organizations That May Access the Information

Customers’ personal information is only shared with relevant parties necessary to complete the transaction, including:

• Delivery partners for order fulfillment.
• Customer support service providers.

Address of the Information Collection and Management Entity

Thien Linh and Associates Import-Export Trading & Services Joint Stock Company, address: 35 Xuan Thuy Street, Thao Dien, Thu Duc, Ho Chi Minh City.

Methods and Tools for Consumers to Access and Edit Their Data

Customers can access and edit their personal information by contacting our customer service team directly via email or phone.

Mechanism for Receiving and Resolving Consumer Complaints Related to Personal Information

Customers have the right to file complaints regarding the processing of personal information by sending detailed complaint information to our customer service team via email or phone. We are committed to receiving and resolving complaints as soon as possible.

All transaction information will be kept confidential, except when requested by competent legal authorities.

4. Delivery Process and Policy

4.1. Ordering and Receiving Process

• Learn about product information.
• Verify the order via phone, message or email, then make payment via QR code after the order is confirmed.
• We confirm the information and notify the customer.
• We deliver the goods.
• The customer checks and receives the goods.

4.2. Payment Method

Currently, in accordance with the regulations of the Ministry of Industry and Trade, Hedon WineHub only accepts one payment method for orders placed on the website: bank transfer via the QR code generated during the ordering process.

Transfer account information:

• Account name: THIEN LINH AND ASSOCIATES IMPORT-EXPORT TRADING & SERVICES JOINT STOCK COMPANY
• Account number: 19037214912017
• Bank name: TechcomBank

4.3. Hedon’s Delivery Policy

Delivery or Service Provision Method

• Door-to-door delivery: We provide door-to-door delivery service for customers in Hanoi, Da Nang and Ho Chi Minh City.
• Delivery via courier service: For customers located farther away, we will use a third-party courier service.

Estimated Time for Delivery or Service Provision

• Door-to-door delivery: Fast inner-city delivery will be completed within the same day if the order is confirmed before 12:00. For orders placed during holidays, customers are advised to place their orders 6 to 12 hours in advance.
• Delivery via courier service: Delivery time depends on the location and the policies of the third-party courier service. We will provide specific information before confirming the order.

Geographical Limits for Delivery or Service Provision

• Door-to-door delivery only applies to inner-city areas of Hanoi, Da Nang and Ho Chi Minh City. For suburban areas, we will inform and agree on specific terms with the customer.

Responsibilities of the Merchant and Logistics Service Provider

• Hedon is responsible for providing product documents during delivery and receipt. All goods are sealed and carefully packed before shipping. Customers are responsible for checking the goods before receiving them.
• If the goods show signs of being opened or are insufficient in quantity, customers must immediately make a record with the delivery unit and notify us for timely resolution.

4.3. Delivery Delays

In the event of a delivery delay, we will promptly notify the customer and provide the customer with the opportunity to cancel the contract if desired. Customers should contact us immediately for assistance.

5. Product Inspection, Delivery and Customer Age Verification Policy

To protect customers’ rights and comply with legal regulations related to alcohol trading, Hedon WineHub has established the following policy for product inspection, delivery and age verification:

5.1. Product Inspection Upon Delivery

Customers have the right to request Hedon WineHub delivery staff to open the package for product inspection before receipt. The inspection includes: wine type, brand, alcohol content, valid labels and stamps, expiration date and physical condition of the bottle, such as breakage, dents or leakage. If the goods do not match the order description or are damaged during transportation, customers may refuse to receive the goods and contact Hedon WineHub for assistance with exchange or return. Product inspection must be carried out at the time of delivery, before signing for receipt.

5.2. Responsibilities During Delivery and Receipt

Hedon WineHub is committed to packaging products properly, ensuring complete labels and stamps, and preserving wine under suitable conditions throughout storage and transportation. The delivery unit authorized by Hedon WineHub is responsible for delivering goods on time, ensuring product safety and verifying the recipient’s age in accordance with legal regulations. Customers must cooperate in checking the goods before signing for receipt and provide accurate information when placing an order, especially the delivery address and the recipient’s age.

5.3. Customer Age Verification Policy

According to Decree 105/2017/ND-CP on alcohol trading, products with an alcohol content of 5.5% ABV or higher must not be sold to people under 18 years old. Therefore, Hedon WineHub is responsible for refusing to provide products to anyone who does not meet the age requirement. When purchasing directly at the store, Hedon WineHub staff have the right to request customers to present identification documents such as ID card, citizen identification card or equivalent documents to verify their age if there is any doubt. For home delivery orders, the recipient must present documents proving that they are at least 18 years old. If this requirement is not met, the delivery staff will refuse to hand over the product, and the order will be cancelled.

Hedon WineHub is committed to strictly complying with legal regulations on alcohol trading and ensuring the lawful rights and interests of customers. All age verification information is collected solely to ensure social responsibility and is kept strictly confidential in accordance with Hedon WineHub’s privacy policy.

6. Product Return and Exchange Policy

We accept exchanges, returns and refunds in the following cases:

• The delivered product does not match the order, including product name, size, model or color.
• The product is defective or has been used.
• The product is damaged during transportation or due to a manufacturer’s fault. In this case, customers have the right to refuse receipt and request the delivery department to contact us.

Return and Exchange Conditions, Applicable to Online Purchases Only:

• Time limit: Within 03 days from the date of receipt.
• The product must remain intact: Goods must still have the box, must not be torn or damaged, must include gifts if any, must have unbroken seals and labels, and must be accompanied by the invoice.
• The product must show no signs of use.

Exchange and Return Costs:

• If the fault is ours: We will cover all shipping costs.
• If the exchange is due to personal preference: You will bear all return shipping costs and the delivery cost for the new product.

Refund Conditions: We will issue a refund in 2 cases:

• Refund when the product is defective due to our fault.
• Refund when the customer no longer wishes to receive the product due to a change in personal needs. Shipping costs will be deducted from the refund amount.

Note: We only issue refunds after receiving the returned goods and confirming that they meet all the conditions stated above.